The bottling plant would pay Gonzales $380 per week this year and 7% more next summer. At the meat-packing plant, he would work 20 hours per week at $8.75 per hour. By working only part-time, he would take two accounting courses this summer. Tuition is $225 per hour for each of the four-hour courses. Gonzales believes that the experience he gains this summer will qualify him for a full-time accounting position with the meat-packing plant next summer. That position will pay $550 per week.
Gonzales sees two additional benefits of working part-time this summer. First, he could reduce his studying workload during the fall and spring semesters by one course each term. Second, he would have the time to work as a grader in the university’s accounting department during the 15-week fall term. Grading pays $50 per week.
1. Suppose that Gonzales ignores the time value of money in decisions that cover this short of a time period. Suppose also that his sole goal is to make as much money as possible between now and the end of next summer. What should he do? What non-quantitative factors might he consider? What would you do if you were faced with these alternatives?
2. Now, suppose that Gonzales considers the time value of money for all cash flows that he expects to receive one year or more in the future. Which alternative does this consideration favor? Why?
Loyalty programs and Customer complaints
Customer Loyalty Programs
How much is a customer worth over a lifetime of buying? The text in Chapter 12 tells us the longer a customer purchases from a services organization, the more valuable the customer to the success of the organization. Is it any wonder organizations have designed customer loyalty programs to ensure the customer stays? Identify at least two types of customer loyalty programs and assess their effectiveness, including specific examples of each.
2. Handling Customer Complaints
Although customer complaints are commonly dreaded, the feedback from the customer can actually give the services organization an opportunity to improve its quality of services and build customer loyalty. The manner in which a complaint is handled, however, will determine whether or not such a positive outcome is achieved. Discuss what customers want once a complaint has been made, and the steps the services organization can take to ensure a positive outcome. Illustrate your comments with a specific example of a complaint that you have made or received (or seen made or received) and how it was handled. Did it have a positive outcome?
Discuss the 14 guidelines that should be used during hostage negotiations on page 243. Stabilize and contain the situation.·Select the right time to make contact.·Take your time when negotiating,·Allow the subject to speak, it is more important to be a good listener than a good talker.·Don’t offer the subject anything.·Be as honest as possible; avoid tricks.·Never dismiss any request as trivial.·Never say “No.”·Soften all demands.Develop a plan that utilizes each guideline for the victim™s safe return.
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Here’s the information needed to complete the final template please let me know what else you may need!!! Need help ASAP. I just need the template completed that I have attached.
The accounting firm, for which you work as an IT administrator, consisting of 40
employees has just merged with a smaller firm consisting of 10 employees. The smaller
firm does not have an IT administrator on staff. As a result of the merger, a new building
has been purchased to accommodate the additional employees in the city’s downtown
historical district. (See attached floor plans below.)
The building has been included on the city’s register of historic buildings. The building
has significant architectural features on the interior that must be maintained in
compliance with the city’s historic landmark district and zoning ordinance. As a result,
the interior can be updated only to make it structurally sound. All other architectural
features must be maintained or restored to the same state as when the building was
Currently, the employees of the smaller firm are using older model Dell computers (circa
2005) with a Windows XP operating system. They are using a peer to peer network.
Their employees are currently using Microsoft Small Office Accounting® Software,
Microsoft Works, and Internet Explorer. They use avast!® (free version) for malware Unit 9 [IT190: Foundations in Information Technology]
protection. Backups are performed by individuals when they feel it is necessary. There
is no company standard for backup.
Your company is also in desperate need of hardware updates. Most employees are
using older systems with Windows XP. A couple of newer employees are using
Windows Vista. You have a client/server network using Windows 2000 server. Your
accountants use either Intuit® QuickBooks® or Sage® Peachtree® software. You are
currently using Symantec™ Antivirus™ Corporate protection. Your company currently
performs full back-ups monthly, differential backups weekly, and incremental backups
nightly. These backups are made to an onsite server.
You now need to integrate all of the employees onto a single network. Your boss has
requested that you prepare a proposal for integration to present to the city council and
the investors. Remember, as well, that as an accounting firm, security is of the utmost
importance. The chapter references following each question should give you a good
starting point for your research. Your proposal should consider the following:
A. Computers for each employee (Marketing has indicated a preference for Macs due
to their graphic capability). Be sure to include the make, model, and price for each
computer you recommend. (Chapter 1)
B. Be sure to include the hardware requirements for each model and why you are
making the recommendations that you are. You should summarize the key hardware
requirements for each computer – for instance, hard drive storage, RAM, CPU
information, etc. For each component, be certain to explain why this is an important
consideration and how it will benefit your company. (Chapters 2, 6)
C. Application software requirements for each computer (Chapters 3, 4)
a. Accounting software (review what the companies are currently using. What
functions do they have? Will you keep one or both of the current options, or
choose something new? Why?)
b. Graphic design software (for marketing) – remember, they will be using this
for designing such items as the company logo, website, yellow page
advertisements along with other marketing materials.
c. Browser – explain why you chose the particular browser (i.e. security,
convenience, ease of use, etc…)
d. Security – be certain to discuss the companies’ original security measures.
Are they appropriate? Why or why not? Then consider both physical and
logical security options for your network.
e. Any additional software you feel will be necessary
D. Operating system recommendations for all computers. (Chapter 5)
Explain the reasoning behind your choice. Why did you choose this browser for your
particular firm? Unit 9 [IT190: Foundations in Information Technology]
E. Network operating system recommendation (Chapter 7)
F. Network hardware – you should include anything you think you will need based on
your reading from the book and any web research that you have done. (Chapter 7)
G. Backup System – remember that you should consider the location of your backup,
and not just the software and schedule. (Chapter 9)
H. Additional devices that employees may require (PDAs, Cell Phones, Printers,
Scanners, etc. (TiF – IT Ethics, Chapter 8)
I. Security – how will you secure your system? Remember to include both physical and
logical security in your discussion. (Chapter 9)
Remember to give your justification for each of your decisions. Don’t just provide a list
of your final recommendations. Assume that your audience has only basic computer
knowledge. Also, please be sure to cite your sources! Everything should be
summarized in your own words!
Your final project may be in one of the following formats. If you would like to make your
presentation in a format not listed here, please check with your instructor.
1. PowerPoint Presentation
a. You will prepare a detailed presentation for implementing your plan to the city
council and investors.
b. For the presentation you can use PowerPoint and incorporate various tools
like Jing screencasts, Authorpoint (where you can narrate the PowerPoint
presentation), Videos, Animoto, images, etc.
c. The PowerPoint presentation should be at least 10-15 slides (excluding cover
and reference slides)
d. Remember the requirements for a good presentation. Search term:
e. Please use the Notes section on your slides in order to fill in any information
that you are not including on your slide. You can also include an audio file
with your presentation.
f. Please remember to include a slide with references you used in preparing
your presentation.Unit 9 [IT190: Foundations in Information Technology]
a. You may also choose to prepare a video or audio presentation (Podcast)
b. The video/audio presentation should be at least 5 minutes in length and
include all the required information
c. The video/audio can be uploaded to YouTube, Vimeo®, Screencast®
d. Provide the link for the video/audio in a word document along with your
citations for the presentation
e. Please provide a separate outline and reference page with your submission.
3. Written Paper
a. Finally, you may choose to present this information in the form of a written
paper in Microsoft Word
b. The paper should be 3-5 pages in length (excluding title and reference pages)
and include all the required information
c. Please include a reference page for your citations
Hostage negotiation tactics
Discuss the 14 guidelines that should be used during hostage negotiations on page 243. Guidelines are Stabilize and contain the situation.·Select the right time to make contact.·Take your time when negotiating,·Allow the subject to speak, it is more important to be a good listener than a good talker.·Don’t offer the subject anything.·Be as honest as possible; avoid tricks.·Never dismiss any request as trivial.·Never say “No.”·Soften all demands.·Never set a deadline: try not to accept a deadline. If a deadline is set, let it pass without comment if possible.·Do not make alternative suggestions.·Do not introduce outsiders (non-law enforcement) into the negotiation process.·Do not allow and exchange of hostages, especially for not exchange a negotiator for a hostage.·Avoid negotiating face to face.
Stabilize and contain the situation.
·Select the right time to make contact.
·Take your time when negotiating,
·Allow the subject to speak, it is more important to be a good listener than a good talker.
·Don’t offer the subject anything.
·Be as honest as possible; avoid tricks.
·Never dismiss any request as trivial.
·Never say “No.”
·Soften all demands.
·Never set a deadline: try not to accept a deadline. If a deadline is set, let it pass without comment if possible.
·Do not make alternative suggestions.
·Do not introduce outsiders (non-law enforcement) into the negotiation process.
·Do not allow and exchange of hostages, especially for not exchange a negotiator for a hostage.
·Avoid negotiating face to face.
Develop a plan that utilizes each guideline for the victim™s safe return.
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