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Managing for Quality and Performance Excellence

Paper details Prior to beginning work on this final paper, read Chapters 10, 11, and 12 in the course textbook. It is recommended to review Chapters 1, 2, and 3, too.

For this final paper, you will be reviewing and reflecting on the quality management concepts and knowledge gained throughout the course. You will be applying your critical thinking, drawing your own conclusions, and applying what you have learned to improve quality and performance excellence. Follow the prompts below and make sure to address each in sufficient depth to answer the questions and cover the associated concepts. This will serve as a good review of the content, methods, and principles learned of total quality management (TQM).

As you work on your final paper, keep in mind the following bullet point observations on the role of quality.

Six quality perspectives are listed below and explain how each quality perspective applies to the product or service:
Quality in manufacturing.
Quality in service organizations.
Quality in business support functions.
The role of the quality function.
Quality and competitive advantage (business results).
Quality and personal values.
Modern day quality management practices represent the approaches that organizations use to achieve the quality management principles.
Customer satisfaction is vital to keeping customers and growing a business.
Customer requirements, as expressed in the customer’s own terms, are called the voice of the customer.
Organizations continue to learn that to satisfy customers, they must first satisfy the workforce. (Review Chapter 4, specifically Table 4.1: Key Workforce-Focused Practices for Quality, and the two Chapter 4 sections: High-Performance Work Cultures, and Principles of Workforce Engagement and Motivation.)
Motivation theories can be applied to support high performance in any organization.
In your paper,

Explain how your selected organization applies the six steps from key customer-focused practices for quality management in the customer focus to meet or exceed customer requirements.
Identify which of the variety of methods, or “listening posts,” your selected organization uses to gather the voice of the customer, including their needs and expectations, their feeling of importance, and their satisfaction as a customer.
Evaluate the principles of workforce engagement, and empowerment and motivation, and evaluate why these two items are important to quality, and which five of Deming’s 14 points relate directly to the notion of empowerment.
Apply one content theory, one process theory, and one environmentally-based theory to your selected organization, detailing the context and situation.
State if the selected organization has a high-performance work culture and describe why or why not.
Summarize how your selected organization embodies the Baldrige Award Excellence Framework, core values, and processes.
Assess the impact, if any, of the Baldrige Award Excellence Framework and the Deming philosophy on the organization.
Select a product or service that your organization, or an organization of your choosing, purchases on a regular basis:
Explain why quality is important to that product or service.
Evaluate the competitive environment for the product or service selected.
Appraise how each quality perspective applies to the selected product or service and why.
Illustrate how each of the seven quality management principles pertain to your organization or an organization of your choosing using three approaches per principle.
Appraise how the Deming philosophy and Deming’s 14 points may apply to the product or service selected.
The Managing for Quality and Performance Excellence paper

Must be six to eight double-spaced pages in length (not including title and references pages) and formatted according to APA Style (Links to an external site.) as outlined in the Writing Center’s APA Formatting for Microsoft Word (Links to an external site.) resource.
Must include a separate title page with the following:
Title of paper in bold font
Space should be between title and the rest of the information on the title page.
Student’s name
Name of institution (University of Arizona Global Campus)
Course name and number
Instructor’s name
Due date
Must utilize academic voice. See the Academic Voice (Links to an external site.) resource for additional guidance.
Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
For assistance on writing Introductions

the mind and how people make decisions. Social Psychology examines how people work in groups. Sociology explores how systems work within the organization. Anthropology examines how culture works within the organization.

Organizational behavior is the combination of four areas of study—psychology, social psychology, sociology, and anthropology. While each of these areas involves an examination of people and their interactions, the focuses are quite different: Psychology studies the mind and how people make decisions. Social Psychology examines how people work in groups. Sociology explores how systems work within the organization. Anthropology examines how culture works within the organization. Now, assume that you are an organizational consultant and have been asked by a new CEO to evaluate the strengths and weaknesses of the organization. Step 2 – Post a Response Respond to the following. Of the four areas of study listed above, which would you focus on first? Make sure to explain why you chose this area, and why it would take precedence over the other areas.

MAN372-wri2 Write a 4-page paper (1000 words) in APA format and thoroughly address the prompts below. Whenever possible, provide specific Essay

MAN372-wri2 Write a 4-page paper (1000 words) in APA format and thoroughly address the prompts below. Whenever possible, provide specific examples or recommendations. Be sure to cite all of your sources and include at least one outside source in this paper. For this assignment, please select two specific countries (whose systems are different from each other) to compare as your focus. Provide a descriptive title or heading for your paper such as, “Political and Economic Developments in…” Address all of the following prompts in your paper: a)Explain in detail why and how the political systems of your chosen countries differ. b)Discuss how the legal systems of your chosen countries differ. c)Explain what determines the level of economic development of a nation and describe the economy of each country, including the level of technology used. d)Discuss the macro-political and economic changes taking place worldwide and include examples. e)Analyze how transition economies are moving toward market-based systems.

Managing for Quality and Performance Excellence

Paper details Prior to beginning work on this final paper, read Chapters 10, 11, and 12 in the course textbook. It is recommended to review Chapters 1, 2, and 3, too.

For this final paper, you will be reviewing and reflecting on the quality management concepts and knowledge gained throughout the course. You will be applying your critical thinking, drawing your own conclusions, and applying what you have learned to improve quality and performance excellence. Follow the prompts below and make sure to address each in sufficient depth to answer the questions and cover the associated concepts. This will serve as a good review of the content, methods, and principles learned of total quality management (TQM).

As you work on your final paper, keep in mind the following bullet point observations on the role of quality.

Six quality perspectives are listed below and explain how each quality perspective applies to the product or service:
Quality in manufacturing.
Quality in service organizations.
Quality in business support functions.
The role of the quality function.
Quality and competitive advantage (business results).
Quality and personal values.
Modern day quality management practices represent the approaches that organizations use to achieve the quality management principles.
Customer satisfaction is vital to keeping customers and growing a business.
Customer requirements, as expressed in the customer’s own terms, are called the voice of the customer.
Organizations continue to learn that to satisfy customers, they must first satisfy the workforce. (Review Chapter 4, specifically Table 4.1: Key Workforce-Focused Practices for Quality, and the two Chapter 4 sections: High-Performance Work Cultures, and Principles of Workforce Engagement and Motivation.)
Motivation theories can be applied to support high performance in any organization.
In your paper,

Explain how your selected organization applies the six steps from key customer-focused practices for quality management in the customer focus to meet or exceed customer requirements.
Identify which of the variety of methods, or “listening posts,” your selected organization uses to gather the voice of the customer, including their needs and expectations, their feeling of importance, and their satisfaction as a customer.
Evaluate the principles of workforce engagement, and empowerment and motivation, and evaluate why these two items are important to quality, and which five of Deming’s 14 points relate directly to the notion of empowerment.
Apply one content theory, one process theory, and one environmentally-based theory to your selected organization, detailing the context and situation.
State if the selected organization has a high-performance work culture and describe why or why not.
Summarize how your selected organization embodies the Baldrige Award Excellence Framework, core values, and processes.
Assess the impact, if any, of the Baldrige Award Excellence Framework and the Deming philosophy on the organization.
Select a product or service that your organization, or an organization of your choosing, purchases on a regular basis:
Explain why quality is important to that product or service.
Evaluate the competitive environment for the product or service selected.
Appraise how each quality perspective applies to the selected product or service and why.
Illustrate how each of the seven quality management principles pertain to your organization or an organization of your choosing using three approaches per principle.
Appraise how the Deming philosophy and Deming’s 14 points may apply to the product or service selected.
The Managing for Quality and Performance Excellence paper

Must be six to eight double-spaced pages in length (not including title and references pages) and formatted according to APA Style (Links to an external site.) as outlined in the Writing Center’s APA Formatting for Microsoft Word (Links to an external site.) resource.
Must include a separate title page with the following:
Title of paper in bold font
Space should be between title and the rest of the information on the title page.
Student’s name
Name of institution (University of Arizona Global Campus)
Course name and number
Instructor’s name
Due date
Must utilize academic voice. See the Academic Voice (Links to an external site.) resource for additional guidance.
Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
For assistance on writing Introductions

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